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FAQ & Terms of Use

Thank you so much for your interest in our wonderful line of products!  We’ve compiled a few of the most common questions so you have the assurance you need that we’ll be able to get our products delivered to you quickly and smoothly.  Please do let us know if there is anything we can do for you!

 

What methods of payment do you accept? 
Payments can be made online using the following credit cards: VISA, MasterCard, and American Express. We regret that we are unable to accept payments by C.O.D. or personal check.

When will my credit card be charged? 
For most items, your credit card will be charged when your order ships.

What happens if something I ordered is not available? 
We do our best to keep everything in stock at all times. During periods of high demand there may be instances when an item you wish to purchase is back-ordered. A back-order means the warehouse is temporarily out of stock on the particular item you ordered. You will be notified online which items are available for immediate shipment and which items will be shipped on backorder.

When do you charge my credit card for a back ordered item? 
Your credit card is charged for back-ordered items when your backordered items are shipped.  So if two products are ordered and one ships today, your credit card will be charged only for the item that ships today (along with any applicable taxes and/or shipping charges).  When the remaining item is in stock, you’ll then be charged when that item ships, again with any applicable taxes for that item.  You will be charged for shipping only for one order.

Do I have to pay sales tax on my order? 
7% state sales tax is applicable for Georgia orders.  Your individual state may, however, require you to pay taxes on products purchased over the Internet.

Will I receive an order confirmation? 
The last page of your shopping cart is your Order Confirmation, which you may print and retain a copy for your records. We will also send a shipping confirmation email when your order ships, including the order tracking number and a link so that you may track your package. You may wish to add administrator@fsifulfillment.com to your list of allowed email addresses so order confirmation emails are not sent to your junk mail folder.

How long will it take to process my order? 
Most orders placed Sunday through Thursday will be shipped the following day. Orders placed Friday after 12:00 noon (Eastern Time) and Saturday will be shipped Monday (excluding holidays).

May I cancel an order once it has been placed? 
Please contact Customer Service at CustomerService@progressivesouthernfoods.com. Cancellation requests will be handled on an individual basis, but generally they should be requested within 4 hours of placing your original order to facilitate order cancellation prior to processing your order.

How do I make a return? 
Your satisfaction is very important to us. If upon receipt of your order, you decide you do not want an item you ordered, you may return the item(s) within 30 days of receipt for a credit or exchange, less shipping and handling charges.  Please carefully re-package the return with a copy of the original packing list and indicate on the packing the specific items being returned and the reason for the return (damaged). 

Where should I ship my returns? 
Returns will be processed at this location only. Send returns to our fulfillment center at the address below:

Fulfillment Strategies International

Attn: Progressive Southern Foods, LLC/Wicker & Whisk Product Returns

7800 The Bluffs, Suite C

Austell, GA  30168



How do I receive credit for my return? 
Qualified returns will be processed within 5 business days of receipt and verification.  Please be aware that depending on your credit card company's policies, it may take a full billing cycle for the refund to appear on your statement.

How will I know when my order ships? 
We will send you an e-mail shipping confirmation when your order ships, including the appropriate order tracking numbers and a link so that you may track your package through that web site.

Contact Information

For Customer Service: 
Please email us at CustomerService@progressivesouthernfoods.com.

 

Corporate Offices: 
You  may also write to us at our corporate offices.  Progressive Southern Foods, LLC, P.O. Box 71236, Albany, GA 31708-1236.


For Technical Support Only: 
Please email technicalsupport@fsifulfillment.com.


Other Terms and Conditions of Use: 
By using our web site or purchasing products from our store you signify your acceptance of the terms and conditions of this web site.  You may not use this web site to violate any civil or criminal law, nor may you attempt to disrupt the normal operation of the site in any way.  Any applicable taxes for purchases are the sole responsibility of the purchaser.  Except as explicitly noted, no warranty or guarantee of any type is expressed or implied, including fitness for a particular use.  Under no circumstances shall client nor its fulfillment center or affiliates be liable for any damages that result from the use or inability to use this web site.