What methods of payment do you accept?
Payments can be made online using the following credit cards: VISA, MasterCard and American Express. We regret that we are unable to accept payments by C.O.D. or personal check.
When will my credit card be charged?
For most items, your credit card purchase is authorized when you place your order and charged when your order ships. For custom-made items, your credit card will be charged when you place your order since we will incur special production costs prior to the shipment.
What happens if something I ordered is not available?
We do our best to keep everything in stock at all times. However, there may be instances when an item you wish to purchase is back-ordered. Back-order means the warehouse is temporarily out of stock on the particular item you ordered. You will be notified online which items are available for immediate shipment and which items will be shipped on backorder.
When do you charge my credit card for a back ordered item?
Your credit card is charged for back-ordered items when your backordered items are shipped.
Do I have to pay sales tax on my order?
7% state sales tax is applicable for orders placed from Georgia. Orders originating from all other states are not subject to state sales tax on this website. Your individual state may however require you to pay taxes on products purchased over the Internet.
Will I receive an order confirmation?
The last page of your shopping cart is your Order Confirmation, which you may print and retain a copy for your records. We will also email you an order confirmation and a shipping confirmation when your order ships, including the appropriate order tracking numbers and a link so that you may track your package through the shipper's web site. Please add administrator@fsifulfillment.com to your list of allowed email addresses so order confirmation emails are not sent to your junk mail folder.
How long will it take to process my order?
Generally speaking, orders placed Sunday through Thursday will be picked and ready for shipping the following day. Orders placed Friday after 12:00 noon (Eastern Time) and Saturday will be picked and ready for shipping Monday (excluding holidays).
Can I cancel an order once it has been placed?
Please contact Customer Service at support@fsifulfillment.com. Cancellation requests will be handled on an individual basis, but generally they should be requested within 4 hours of placing your original order to facilitate order cancellation prior to processing your order.
How do I make a return?
Your satisfaction is very important to us. If upon receipt of your order there is a need to return an item, you may do so within 30 days of receipt for a credit or exchange, less any shipping and handling charges. Please carefully re-package the item(s) with a copy of the original packing list and indicate on the packing the specific item(s) being returned and the reason for the return (defective, damaged, etc).
Where should I ship my returns?
Returns will be processed at this location only. Please send returns to our dedicated fulfillment center at:
Fulfillment Strategies International
c/o PurseN Product Returns
7800 The Bluffs, Suite C
Austell, Georgia 30168
How do I receive credit for my return?
Your refund will be processed within 48 hours of receipt and verification.
How long will it take to receive credit for my return?
Please be aware that depending on your credit card company's policies, it may take one or two billing cycles for the refund to appear on your statement.
How will I know when my order ships?
We will send you an e-mail shipping confirmation when your order ships, including the appropriate order tracking numbers and a link so that you may track your package.
Contact Information
For Customer Service:
678-391-5980
sandic@fsifulfillment.com
For Web Site Technical Support Only:
technicalsupport@fsifulfillment.com